Stories come in many shapes and sizes
Placeholder text, sign-up pages, confirmation modals, error messages, blog posts, chocolate, jelly, cinnamon...
From memoir to microcopy
After my MFA in creative writing, I switched my focus from essays and book publishing to the digital screens we read on every day. I went from editing book manuscripts to studying the design process at Stanford’s d.school.
Now, I’m a UX writer at Dropbox where I write for web, desktop, and mobile experiences.
As a proud word nerd, details like voice and tone are always on my mind. And interaction patterns, design, and layout are much a part of the language of UX writing as grammar and style.
Communicating meaning is about context, so I’m constantly zooming out to consider what people see, first, during, and at the end of a flow.
My previous career as a book editor is where I honed my instincts to think holistically about products, focus on the needs and motivations of a target audience, and conduct competitive research.
Usability testing, design research, and product analytics also guide my writing process.
Conversation and copy
I work in an open office. While passing my desk, you may see me muttering quietly to myself at my laptop. Sure, I get the occasional confused look, but I don’t mind. My muttering habit helps me write in a conversational style.
The way written language tastes in your mouth tells you how easy it will be for someone to absorb and remember.
Reading aloud while editing is one of my favorite shortcuts to cleaner, jargon-free copy. This is also why I love workshopping my writing and getting verbal feedback as I talk through explorations with designers, product managers, and other UX writers.
I studied design thinking and education at Stanford University and creative writing at the University of Iowa.
All these experiences have made me a better writer and design partner.
My education degree taught me with concepts like progressive disclosure, chunking content, and building on prior knowledge.
My design thinking training is where I picked up skills for ideation, empathy mapping, and problem solving.
My writing degree fed my passion for crafting language, merciless editing, and storytelling techniques.